Leaving Expert Debriefing

The Situation

The knowledge of internal experts is the basis for the success and progress of organizations. It includes the knowledge of facts and processes, rules and conventions, relations and conncetions. Part of this knowledge is explcit and documented, can thus be retrieved easily and utilized by others.

However, practical experience demonstrates: A significant part of business critical knowledge is implicit. It is located in the mind of the experts, and only there. When these experts leave, the knowledge goes with them.

It is quite normal that people leave their organizations: They follow opportunities elsewhere, or - as the consequence of structural changes or , mergers and acquisitions - they no longer find an appropriate position in the organization. Another reason may be that they simply have reached the end of their professional lives and retire.

Therefore: When experts leave this is not an accident. It only becomes a costly accident if you are hit unprepared.

The Answer

The Expert Debriefing Package offers you a compact package to secure the knowledge of your leaving experts and make it available to the organization. You benefit in many ways:

• You ensure continuity of organizational performance when key performers are leaving.
• You avoid cost (monetary, image, social) related to disruptions of performance.
• You can fine-tune the qualification and selection criteria for successors.
• You accelerate the ramping to full productivity of successors.
• Successors can smoothly be integrated in the process- and relation map of the organization.
• The assignment of tasks can be based on a good understanding of knowledge resources.
• You find opportunities for the re-shaping of activities and processes.

Could that be relevant for you? If you want to move forward, please contact me!